Returns

RETURN POLICY

Last updated 6/5/23

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at information@jex-electronics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Jex Electronics

RMA #

PO BOX 133

Mount Hope, WV 25880

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For products that arrive defective or damaged, please contact us to arrange a refund or replacement.

Please Note

 ● A minimum 10% restocking fee will be charged.

 ● Returned items that are damaged or missing parts maybe rejected or subject to a higher restocking fee

 ● Original shipping costs are none refundable

QUESTIONS

If you have any questions concerning our return policy, please contact us at: information@jex-electronics.com